The Information Technology Infrastructure Library (ITIL®) framework is probably the most extensively accepted framework for IT Service Management on this planet . ITIL helps all organizations, no matter their trade or enterprise sector, present their IT providers utilizing probably the most environment friendly and economical strategies. The framework focuses on IT Service Management greatest practices and environment friendly operations, and is utilized in authorities, industrial, and non-profit organizations, alike.
This 3 hour course offers a full, highly-detailed, thorough and clear information to IT service administration and the ITIL 4 Foundation Certification Exam, which is the entry-level certification within the ITIL framework.
This course provides an distinctive coaching to the ITIL 4 Certification Exam because it goes via the Four Dimensions, the Guiding Principles, Service Value System, and the ITIL 4 Practices.
This course will enable you acquire an ideal understanding on IT Service Management with REAL LIFE EXAMPLES, PRACTICE EXAMS AND ADDITIONAL +240 QUESTIONS WITH ANSWERS!
NOTE THAT THE LAST VIDEO/LESSON CONTAINS 3 EXAMS INCLUDING ANSWERS & EXPLANATIONS WITH ALSO +240 QUESTIONS WITH ANSWERS IN PDF FORM.
PLEASE DO TAKE A LOOK AT THE VIDEOS PROVIDED FOR FREE BEFORE ENROLLING IN THIS COURSE!
This course is split into 5 sections:
The first part acts as an introduction to the course, it offers you with definitions comparable to, IT Service Management, ITIL, the Four Dimensions, the Service Value System and extra.
The second part speaks of the Concepts of Service Management, comparable to, Value and Value co-creation, Organizations, service suppliers/customers, and different stakeholders, Products and providers, Service relationships, Value outcomes, prices, and dangers.
The third part comprises a really detailed and easy rationalization of the Four Dimensions of Service Management, comparable to, Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes, INLCUDING REAL-LIFE EXAMPLES.
The fourth part comprises a really detailed and easy rationalization of The ITIL Service Value System, together with, Opportunity, Demand and Value, The ITIL Guiding Principles -in which we’ll discuss every one separately- , Governance, Service Value Chain, Continual Improvement, INLCUDING REAL-LIFE EXAMPLES..
The fifth half is a part of The ITIL Service Value System, right here we’ll undergo every of 34 ITIL Practices INLCUDING REAL-LIFE EXAMPLES.
PLEASE DO TAKE A LOOK AT THE COURSE CONTENT BEFORE ENROLLING IN THIS COURSE!
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